In order to optimize the use of Invoke solutions by our clients and maintain an exemplary level of customer and partner satisfaction, Invoke offers an end-to-end professional services facility that covers every step of the implementation process, including personalized project management.
Training
Invoke solutions are natively designed to facilitate skills-transfer and end-user autonomy. The training aspect of the overall knowledge-sharing process is a key element of the Invoke value-proposition. Invoke professional services specialists accompany clients and partners in becoming 'power-users', capable of managing their day-to-day usage and future configurations independently.
Implementation & Advisory
Our DNA: a mixture of cutting-edge technology (resulting from a strong coroporate R&D culture) coupled with domain expertise covering business-related subjects such as taxation, consolidation, regulatory reporting etc.
The Invoke Professional Services team is on hand to accompany you in:
- The needs-definition and gap-analysis process
- Implementing Invoke solutions in your environment
- Identifying and planning for future projects
Support
Reactivity is one of the key characteristics that permeates all of the support services that Invoke offers clients.
- Hotline: direct person-to-person telephone contact specifically aimed at helping users of Invoke solutions.
- Corrective maintenance: Invoke guarantees low turnaround times for application corrections so that clients can always meet their reporting deadlines.
- Upgrades: clients benefit from new features and product enhancements without incurring any additional license acquisition expense
- Regulatory maintenance: a critical success factor in staying ahead in the race against the clock in case of regulatory change.
